I don't have an HQ. I quilt on an Innova on a rack. It has been my experience that no amount of tension adjustment will get rid of the pokies. I try to match my bobbin to my top color or choose threads that are very close in value. For the most part I match bobbin to top. I love the contrast you get on the back of multiple colored threads. Some people don't. Your rep is also correct that many award winning quilters will refuse to use different colors in top and bobbin. MHO... life is too short to spend worrying about tension issues like that. LOL. I'd rather be quilting than monkeying around with tension trying to eliminate pokies.