I had a small problem last year. I placed an order but forgot to sign in first to get my points. I called the next morning and Jenny's son answered the phone. He could not have been nicer! He said lots of people forget, and he straightened out the matter for me. We chatted for about 10 minutes and he made me feel like I was an old family friend. I cannot believe that other companies "don't get it!" Customer service is so important, and we will all be repeat customers to MSQC because of their excellent service and their respect for us.