That is great service. I posted recently about my terrible service from Hancock's. Black marks throughout the fabric and bad splattering of color on the Marcus Ombres. They know about these "issues" but do not feel they effect the quality of the fabric and will not pay return postage. No matter how nice and calm I was about it with them there was no budging them. I am still so steamed about this. I feel completely victimized. It is nice to hear other Companies are making up for it with wonderful service.