I'm glad that you and the shop came to an agreement. I had a similar problem last year. Every time I tried to contact the shop where I had won a gift certificate, about my order that never arrived, they were 'away at a trade or quilt show'. I finally got annoyed--especially after I won a second gift certificate at the same shop. I must say that the email I sent, was not exactly cordial, but the owner finally responded. The fabric I had originally ordered was no longer available (grrr) but she offered me a larger piece of something 'similar' at no charge and we decided to call everything even. The next month her shop was no longer part of the FabShopHop.
I enjoy the FabShopHop every month but do find it strange that the only gift certificates I ever won were from Canadian shops.