So strange that it worked for some people and not for others. I wonder if they had a bad batch of the templates, or of the paper? I went back and looked at the tutorial on YouTube again, and at the very end, when Jenny holds that block up, you can sure as heck see that the point is right at the edge. What were (are) they thinking??
Love MS and am dumbfounded that they'd respond that way - or for that matter that ANY quilt shop would respond that way.