I'm sorry you are having such a headache. I ordered this machine from HSN a while back and after running it through the paces, decided to send it back. Too rough-shod for me. Now I have a Baby Lock and LOVE that machine. Mine is the Espire which is now marketed as the Symphonie. I paid a little over 2k for mine a few years ago. There is nothing I don't love about the machine - although I do wish she had a built-in walking foot.