Have you looked online for the part? The repairman told me the same thing, he didn't know if he could get the part because he wasn't Singer authorized. I found the part online for 1/2 the price he quoted from the parts book. Took it to him and got the machine fixed. I don't use him anymore. He didn't have the sense to look online himself, never thought of it. Kept asking me how did I buy it without being authorized. Clueless is annoying when it comes to getting the job done.