i also ordered from fabric depot via phone, as i am no where near their shop. i was very impressed that they sent this letter and the incentive to still do business w/them. i certainly will deal w/them in the future. i'm sure they are loosing money by seding out this "incentive", but also at the same time protecting their name and standing behind their product. kadoos to them. i consider them to be very professional and well worth having any of my business.