If the repairman is good I would go locally. I would also talk to the owner of the store directly and tell them his staff is not very helpful and has made you think of going to another dealer. Might get some sense in them to fix the problem. I also hardly go into my dealer for my brother except for servicing. I buy all my supplies and accessories cheaper online. However, my dealer is a pleasure and I would be comfortable going in but like the others said I have had brothers for years with no problems so it is up to you. Will you really be going in that much that you have to deal with them, once a year for servicing is not that much especially if the repairman is excellent.