my Brother dealer is great to work with. She told me I could buy my PC420 online if it was a better deal for me and
that she would service it when or if needed. Just don't buy a refurbished machine as she said dealers will not
service them. I did buy it from her as it was a pretty good deal. I love, love, love my new Brother machine. Still have 2 older Brother machines which haven't needed service in the 10 and 5 years I've owned them. Brother does make good machines for the price.