I bought a Bernina online because I did not like the local dealer. When I needed some instructions on how to work it, I called another Bernina dealer about 40 minutes away and they gave me instructions. If I needed repairs, I would also go back to her as she has a wonderful reputation for repairing Berninas. I would buy your Brother anywhere I wanted and then call them for repairs if you need it. I have never needed repairs on my Bernina in the 7 years I've had it.