I had the same problem with one of the owners in my area...very downgrading. I had bought three machines from them and wanted another light weight machine to bring for classes. They do offer alot of projects and quilting classes, etc. most the project classes are free if you bought your machine from them. I also live near them so its great for me. Anyways, after they made me feel cheap and would not really come down on the price I shopped else where on line. I did find a dealer that was willing to work with me and I bought the machine $300.00 less then my place wanted. If interested where contact me. I bought the NX 450 Q and really like the features. I have the Quatro so wanted a cutter and auto needle threader. But most of all got it for a good price...waiting for my dealer to notice I bought elsewhere...lol Serves them right !!