Bought my Brother from Amazon.com and a dealer in another state, and it was a refurbished, which can be anything from someone opened the box and returned it to there was something wrong and was fixed. First one didn't work and called and few days later I had another one SQ9000 with 80 stitches and it sews beautiful. No brother dealer around here and no problems learning. But we have sewing machine repair people IF I need one so not worried. Love Baby lock but pricy when retired, and have other machines, I just wanted one with fancy stitches I didn't have and it was under $140. With a Kenmore 19000 made by Janome that does embrodery, Kenmore all metal from late 197-'early 80's, 201-3 and treadle, don't need any more, but WANT a FW in worst way. Oh well, maybe someday.