I have an Avante 18" Handi Quilter with the 12' studio frame. I got it in April of 2012 and I have quilted 25 quilts so far. I got the 12' frame because I already had 3 king size quilts ready to be quilted. I don't have a quilting business - just for personal use. I love my Avante. It is easy to use, glides along nicely and is not picky about thread. I love the Handi Quilter Tech support - they are very, very helpful if you have any issues. They also have great webinars for training right in your own home. I bought my Avante from a local dealer and he came out and set it up for me and gave me lessons on how to use it. That was so very helpful - showed me how to load a quilt and how to thread the machine and how to set the bobbin tension and do different types of quilting. He also gives out his cell phone in case you have any questions or issues. He is an authorized Handi Quilter repairman also. Before purchasing mine, I went to a quilt show and tried out all the brands. The Avante runs very smoothly, glides along nicely when quilting. I thought some of the other brands quilted smoothly as well, but I liked that the Handi Quilter dealer would come and set it up in my house and was close by in case I had any problems. Although calling Handi Quilter Tech support is fine - they answer right away and walk you through any issues or questions. I don't think they are open 24/7 though, like I read above from someone who has an Innova. I would say test drive them all and see what feels good to you. Look at the different frames as well and the different types of track systems. That is important, too. I really like the Handi Quilter studio frame and track system. I had a friend go with to look at all the systems since she already had a long arm and knew what she liked and didn't like about hers. She thought the Avante Handi Quilter was a good pick.