Originally Posted by
nursie76
It has been a while since I used mine, but I believe you actually have to go online and sign in, then deactivate one computer before activating the program on another one. Just deleting the program from the computer isn't enough.
If that doesn't work, she may have to actually
uninstall the program on her computer. Many people think that if they delete a program it's gone - not so. Invariably only the icon or shortcut is removed. She would have to go in to the Start menu and go from there.