Does anyone have any experience with ordering a design from Urban Threads? I ordered a design from them earlier in the week, I think on Tuesday. For some reason I am unable to use the design. I have a Baby Lock machine and ordered a PES format. The design size is 9.?? x 5.??. I tried to use a hoop that is 11 x 7. My machine is telling me that I cannot use this hoop. I sent an email to their CS on Wed. still have not heard back from them. Does anyone else have any experience with them?