Originally Posted by
dseale40
I have read through the manual, couldn't find this problem. I loaded the design onto a USB and loaded into the machine that way. I have tried to re-size the design smaller. When the screen opens it suggest what hoop to use, it is already telling me to use the largest hoop. When I put that into the machine it tells me "you cannot use this hoop".
Send a note back to urban threads. Since they are the same people that do emblibrary.com (I believe), they will be very responsive and try to help you.
I have had a problem, but not with any of their stuff--just one design I needed reworked by the designer so that my machine would do it. It should have worked, but for some reason, messed up three times at the same place. The designer reworked it for me--and it worked. Now that I have my own software, I may be able to do it myself, but that was before I had embird.