I'm very interested in this thread as I'm on the verge of ordering a Brother PC420PRW. It has all the features I want, but I've never had a computerized machine before. Love my vintage Kenmores, but I want to move on to quilting, monogram and fancy stitches! This machine hasn't been mentioned here. Anyone have it? And also, I don't have a Brother dealer nearby so would have to order online (allbrands or Amazon). Where do I go for service? Thanks for any advice.