A number of years ago I had a window fabrication home based business. I made a mistake on one panel of a drapery project. Unless you looked closely it was not particularly obvious-I did not see it until the customer pointed it out-maybe it had been a 2 AM finish. I insisted that I fix it when she was willing to let it go. It took me three or four hours to fix. She was impressed that I would go the extra mile that she recommended me to her friends and I reaped lots of benefits from the experience. Besides, I could be proud of my work. Would you recommend this LA to others? If she went the extra mile and rectified the error at her expense would you recommend her to others? We all make errors, but in commercial endeavors we should be responsible for them.