One thing I learned is to go to pet her with your hand palm side up. Like you are gonna hold her head in the palm of your hand. That way she won't feel scared like maybe you may hit her. See what I mean? Our vet told me that. HOpe it helps. Our daughter adopted an abused little dog 2 weeks ago. Very scared of every move and sound. Today she is a happy , happy little dog. She now rules the roost. heehee