Here's an experience I had recently with fabric.com. I was making a quilt for my grandson whose favorite color is lime green and I wanted it in two different shades--one light one dark. I selected what I thought would work and ordered it. When it came, one of the colors was completely wrong. I called fabric.com and told them about it. The person on the phone understood completely what I was talking about and helped me look on the web for something that would work. Then she went to the warehouse and took out the fabrics we were talking about to make sure they would work together. I sent the wrong fabric back (they paid the postage) and she sent me the replacement fabric. It was perfect. That's what I call great service. I've had other experiences with them in the past, always satisfying.