littledentist

Ok ladies. I am in dire need of help. So I just got my new quilting machine today. It's threaded. Bobbin is in. I sew. I stop sewing. I want to make sure everything is good, I get all excited, and then I see the problem. I rethread. I rebobbin (yes, I'm fairly certain that is a word). Same thing. (By the way, this is not thread cutter related.) I go to pull out my muslin and I can't do it bc I see there are 3 threads coming out from underneath where the bobbin thread exits and there is no sliding out, it's stuck/jammed. You can see what the bobbin thread looks like on the second picture. Does anybody, by any remote miracle, know what's going on here?