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Old 04-16-2013, 09:10 AM
  #7  
Peckish
Super Member
 
Join Date: May 2011
Location: Pacific NW
Posts: 9,395
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Fabric Depot is the Mother Ship, hee hee. I have to tell you a wonderful story about FD.

Last year, they learned they were one of several businesses affected by a security breach in the company they were using to process credit card payments. EVERYONE who had shopped their store online and used a credit card at the time that this breach occurred was sent an apologetic letter, which gave information about the security breach, what to do to protect your identity, and what FD was doing to prevent this from ever happening again. The letter also included a code for 30% off the total amount of your next purchase, PLUS a pack of fat quarters, PLUS a $10 gift card, good for your next purchase.

I was amazed at this response. I have been notified by other entities of possible identity theft, but never this quickly after the breach was found, and never with this amount of concern and consideration for me, the customer. I took my code in last Friday and went shopping. I was informed that my coupon was in addition to the 35% off sale they already had going - yippee! I purchased 12.5 yards of cotton, 12 yards of rick-rack, and a quilt pattern for less than $90. As the clerk was ringing up my purchase, I mentioned that this was a fast and impressive response from FD and that I had received a similar notification from the State of California, but not until a full year after their systems had been breached. The clerk told me that FD's owner had been horrified and mortified that the breach had occurred, and had immediately fired the company FD had hired to process the credit cards. You can't always prevent bad people from doing bad things, but the way FD has handled it and treated their customers has definitely made me a fan for life.
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