I finally got in touch with them this afternoon and I hope we have the problem solved. They are hoping to ship my order Monday. I've ordered from them several times and like their products. I don't mind an order being delayed but it irks me when they won't email and let you know there is a problem. Hope this was just a one time thing. If my order comes in ok this time, I'll give them another chance. Thanks for reading and responding everyone. Have a nice weekend.