I love Connecting Threads - alot of the reason - their fabric is American made - BUT I, too, had a shipping issue with them. I had a gift certificate for $40. I spent $52 (or so) and could not use the certificate online and finish paying with my debit card - they would not let me... said I HAVE to call them - so I did... then they tried to charge me 10.00 for shipping - my order was over $50 - I had tried to order online and due to THEIR website I could not... they waived the fee 'this time' - -- it's not my fault I could not do it and should not be penalized for that... next time I guess I'll just order less??? It's very frustrating - and the person on the phone was not all that polite... sad.