JeanieG ... I feel for you! Renos alone create a lot of stress ... and to be forced into them, when you are not planning on doing so, I'm sure, only makes it worse. Then to have to work "with" insurance, and those who it's just a "job" ... and not affecting their life, sadly, it all goes at a snail's pace. From watching others deal with similar to you, and having gone thru extensive renos (choice, not forced, like you are) my best advice is to document every little conversation and every little promise ... and keep nailing them down with definitives, that may haunt them later .......... on this date you told me on this date that you'd have this done, or would call me back, or or ..... etc.
Patient I am NOT, either ... so I can totally understand what you are and will be dealing with.
Good Luck ... and sew sew sew yourself into oblivion to get thru it!
