Originally Posted by rfbrazell

My embroidery arm got back yesterday. It was packed so great and in a luggage pack for the Viking Diamond embroidery Machine.
I was just elated to put it on the machine and hit the button, and guess what It didn't work. This is the 6th time.
So I called them and told them this is enough so the lead tech said he is going to talk with the owners ( and it is a huge store). I sent them a video of the machine not working. for those are waiting for blocks, thank you for your patience. I want my machine to be fixed or replaced so I can get your blocks to you.
Here is a pic of the machine. See the arm in the middle of the table, it doesn't move.......
All the Best
R