Embarrassing to admit, I've never had my Viking in for service in the 10+ years I've had it. I actually love the repair guy at the dealer where I bought it, and have taken other machines there for service. Never have an issue with them. Regular service is about $100 and they include minor issues in that fee. They always call for authorizations on other things they might find and the turn-around time is always as specified. Honestly, I don't even know of any other repair person in the area! But I've used this shop for the 20+ years I've lived here and always very pleased.