I bought my first "longarm" machine from them when they were based in Nevada in about 2003. I'm not sure what type of a machine it was that they stretched but it had an industrial look. I found their customer service to be excellent. I sold it to a friend when I got my Gammill and she has since sold it to another friend when she got her Gammill. It has retained its value and we both used it for 3 or 4 years and sold it for not much less than we paid for it.