If the company does the press 1, press 2, I keep hitting 0. If they have the disembodied zombies, I keep asking for a human being. If they don't want to hire receptionists, they can put up with irate customers. When I worked at one company, most departments had people who 'covered' for t he receptionist for lunch and breaks. I enjoyed doing it when it was my turn and I could run a 20 line board. I found people calling were much friendlier than the previous place of employment when a none human answered. By the time, they got to your department, they were rattled and took it out on WHOEVER answered. (I didn't stay there long)