I have a Babylock Crescendo which I bought while visiting in Atlanta and had it shipped to Wisconsin. I have no dealer nearby, but don't need one. The manual is extensive and the machine is extremely user friendly. It seems to operate intuitively, with clear icons and a gentle chime when I do something wrong--then it suggests what I should do. It also has a help menu on the hard drive which is easy to read on the large display. The sales person at the Atlanta Sewing Center where I bought the machine said that it is actually designed for newer sewers and is very supportive. I really love this machine and am very happy I bought it.