Kitsy,
That is the norm at GW. I have a MW 7 Jewel machine ( it is the one in my HC thread ) that was said to be parts only or repair because the motor ran at full speed, only shutting off when it was unplugged. It dawned on me the morons were plugging the machine's motor directly into the power outlet. For whatever reason the cord block and controller was gone. They didn't even know that. We were the only bidder on the machine and it's one of the best we have. It keeps you on your toes watching those folks at GW. Their stupidity can be extremely creative.
Joe