Originally Posted by mme3924

Absolutely, I do. Why should you pay for their error? They should fix it as good customer service and if not, I'd try to find another.

I had my Singer GT&S fixed last year -- finally I had a broken or worn out gear after 30 years of using it! -- and a month or so later I had to take it back for (possibly) a like problem. They charged me for the new part but not for the labor. Their reasoning, I think, was that they should have caught the second problem when they fixed the first one. Even so, sewing machine repair is apparently not cheap, I'm learning (first time that machine had EVER been in for repairs), running $100 plus, no matter what they do.