QNS, thank you, you have such a great way of saying things!
I'm sorry you're so disappointed in your embroidery machine. I know the software is very expensive. I never learned to use it properly. I got PE 8 with my machine but still don't have a clue how it works.
I do have lots of embroidery designs and I'm very happy with them. Did you buy the machine to make your own designs? I tried that once, had a picture and tried to convert that but it didn't work.