I bought a brand new Babylock sewing/embroidery machine still in the box for half what they cost at the dealer. The lady bought two of them thinking she could do commercial type embroideries and found out that wasn't what they were intended for and she tried to return them but the dealer wouldn't take them back so she sold them on E-bay. She had opened one to find that out but sent me the one still packed in original packaging, sealed plastic bags just as they came from the factory. It is a wonderful machine and there is no Babylock dealer closer than 250 miles from where I live so that part isn't important to me.