Originally Posted by
Prism99
Goodness! As I mentioned, my machine is made by TL and I've only had it since January, but I've never had a problem that wasn't solely user error. I know the Pfaff version is a newer one, released in Sept 2012 I think. I wonder if TL also released a new version and the problems were with the older one. This brings up a good point though. I have a local dealer. I buy fabric galore from them, other sewing and embroidery supplies, have purchased DSM's from them and take classes with them. I see them more often than I see some family members! If you aren't purchasing from a local dealer that you can trust, company customer service is very important since they'll be your point of contact for questions and concerns.