I am mad at Amazon because last year someone fraudulently bought 2 kindle books on my account for $200 each and one of them I am certain isn't a real book (the author Was "Som E. Body"). I kept calling them and calling them, stopped counting after 15 calls, never got the same person twice and had to tell the whoe story every time. They were less than helpful, believe me. They would say that they were going to email their fraud dept. I would ask for the number of the fraud dept so that I could contact them directly and would be told "they don't have telephones" which I thought was an insult to my intelligence, or else I want that job. The last time I called, the person was very rude and said that the "Som E. Body" book was definitely a real book. She was so disrespectful that I couldnt bring myself to call again and my bank ended up taking the $400 loss.
That is why I closed my Amazon account, but they own so many of the other web based companies, so is the Nook related to Amazon too?