I have the Bernina 730E and I love it. Just before the end of the second year, it ceased up and had to be sent to the UK for repair, as our Dublin 'dealer' is way past his sell by date, and couldn't put it right. It was under guarantee (three years) so no problems there. I didn't have it serviced until year three, because that was when it told me to, and then I took it to Northern Ireland (to avoid Dublin again). The only thing I could suggest to tell Santa, is to be sure that, if buying secondhand, be sure to get the Blue dongle (security device) otherwise the embroidery software won't work.