I purchased a Babylock on E-Bay. It was brand new. The lady had purchased two of them and apparently thought she could do commercial embroidery with them and was disappointed when that was not the case. Her dealer would not take them back. One had been used very little and the other not at all. I got the new one. All attachments were still sealed in plastic and the machine had never been unpacked from its original case. I knew the warrantly would not be any good but haven't had any problems with it. I also purchased separately the instruction manual and that has been a tremendous help. Also purchased additional 15" X 15" hoop and electronics so I can do jacket backs. It's a wonderful combination. I have also purchased Singer Featherweights and other machiines off E-Bay and most were carefully packed and exactly as the seller described.