Amazon and Kindle Customer Service
I wanted to share my experience. I had one of the original Kindles, about four years old. It finally quit working in May. I bought a new Kindle Paperwhite in May. A couple of weeks ago my grandson accidentally knocked it off the table and it would not work anymore. It had all these vertical lines across the screen. I called Amazon and told them the situation. Since it was within a year it was under warranty. They sent me a new Kindle Paperwhite, no additional cost. They provided a mailing label. I boxed the broken Kindle in the box, taped on the new label and dropped it off at UPS. I received notification today that it had even received. I don't think I have ever had such great us timer service as that provided by Amazon.