I'm not sure where you bought your Nook at but if you have a Barnes and Noble around; take it in and they'll help you. Most things like that have fix and the stores are awesome for customer support. I have 3 Nooks now and love them all. I started out with the Nook 3G, love it then I got the Nook Color and I've had a few issues with it but the store took care of it right away so that's great and now I have the Nook Tablet HD+; I went with it instead of my second runner up which was the Galaxy OneNote and IPad was never in the running because I'm against companies who try to force you to only get their products, I've had two iPhones and had nothing but trouble with them both and because you can't expand the memory because they don't take SD cards and also the price was a big factor. One of the main reasons I chose Nook over the Galaxy was the price. I got a 32 G with extended warranty for less than half of a 16G Galaxy and it does the same except the Nook has no camera, that's not an issue because I have a phone and a camera that takes pictures. Nook gives free classes on all of its devices, has lots of free books and apps, supports more formats than the others. I bought a movie from B n N and downloaded it on my tablet and it played great. I work in a hospital so Netflix and Hulu aren't allowed because it ties up the system when video streaming so to be able to put the movie on it is great. I can read in any light condition without any issues. With the tablet you also get to get the freebees from Google Play, etc. I'm 100% happy with my Nook and the customer service that I get. I just spent over an hour in the store with a rep asking questions and trouble shooting things, she was running back and forth talking to the expert (who was tied up then) but during the whole time she never once acted frustrated or anything. My color is out of warranty but this week I'm taking it in to get it reformatted because it doesn't want to download correctly and it'll cost nothing, I love this feature. I'm sure there is a fix for you Nook so just ask.