Kindles are brilliant and the Amazon customer service is too. Like others have said I have had my kindle replaced because it fell from my bed while in hospital. They sent a courier with a new one in a box and all I had to do was put the broken one in sign the electronic gismo and that was that. When I opened up and logged on with the new one I was amazed that all my books were there as before. I dunno why but I thought somehow it would be difficult to get my books!!