I actually have this machine for sale since I got my Diamond deluxe. If the turning the machine upside down doesn't work then go to yahoo and they have a group their for this machine and I'm sure someone can help. I would not use a magnet in it for obviouse reasons, a computer and a magnet, not a good mix. Voiding the warranty isn't a problem since the machine is from the 90's but I'd avoid it if possible.