Make sure that the local rep does have training and support. I have a friend on another board who purchased an HQ Sweet 16, had to go pick it up herself, and did not get any training. When she called to ask a question, the dealer was curt and unhelpful.
I looked at the HQ Sweet 16 off and on for over a year before I decided to buy the other machine. But the store I would have purchased it from has a factory trained serviceman (the owner's son), and they would have delivered, set up and given me my first lesson on the spot. They have "sit-n-sew" days at the shop so you can come in with your quilting if you are having problems, and they will help you. That's the kind of service you want!