Since it is a new machine return it. They may need to make an adjustment. When I purchased a machine that broke 1 month after I had it. The company took it back and sent me a new machine. Don't ever think it is you. My machine had a known problem and was a silent recall. Sort of a if it ain't broken we don't fix it. I have had the replacement machine for several years and never had another issue. The machine should be able to go over the seams. First thing I would do. Put in a fresh needle. Second I would readjust the pressure foot. I would also see if I had setting that can be changed to a medium pressure as that is where mine sits. I have 3 setting lite medium and heavy. Also read the manual that comes with the machine. I hope this helps. Luann