I've been primarily shopping on line shops for over 10 years now- and I guess I am lucky- I have never had any problems. I have messed up (my error) a couple times over the years- but nothing I could blame on the shop- I do try to support my lqs and spend a lot there- but they are small- I've been shopping at fabric.com for 11+ years- I also shop with Connecting Threads, Superior Threads, Keepsake Quilting and Nancy's notions- fairly regularly- there are times when I need a specific item I shop at different places- but those are the ones I hit most often. I always want free shipping (fabric.com @ $35- I can always meet that) and Connecting Threads@ $50- I like hitting their batting sales...anyhow---I have loved the opportunities the internet provides me with- my quilting would be so very limited if I could only shop locally.