the representative (quilt shop) where I bought it has been informative. A series of unfortunate timing has occurred. Needs more repair than they thought. A bobbin hook, bearings and shaft. It's been three months. I have my quilt nearly finished. The shop offered me a loaner. Had I known it would be this long I would have taken it. The shop is an hour away from my home. Loved the machine...... just worried regarding it's reliability now. Glad to hear nhweaver is pleased with her machine. My quilt is in my profile. Can't wait to finish it!!!