there is NO new format for messages.
the problem is the browser/version you're using.
if you are using the AOL browser, switch to another. make that a permanent switch.
if you are using the newest version of MS Internet Explorer, try switching to the Compatibility View.
personally, i switched to FireFox a looooooong time ago.
i never have the problems so often associated to MS IE's self-updates.
when FF self-updates, the most i have ever needed to do is to close and restart FF.
even that is rare.
Google Chrome and Safari are two more browsers that are popular and apparently quite reliable.
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