A smile can make all the difference
I was at Kohl's yesterday, and when I was ready to check out, one of the checkers wasn't busy. She looked at me and quietly said, "May I help you?" as I was approaching her. I gave her a big smile and asked how her day was going. She was so surprised she was speechless! Then she said, "Thank you for being so pleasant." It made me sad, thinking that people in service industries are surprised when people are polite to them...