You are both so right!!!!! good customer service says a lot. The first job ( worked at that job for 5 yrs.)i ever had was with a chain store and they always said customer service is the key. The word of mouth will make or break you.then worked for a locally own store ( worked there for 20 yrs.) and carried that training over with me and then customers couldn't believe the difference in service.That is now a lose service in some places. If You make me feel I'm a bother to you with my purchase I will never go back. employee and customer go hand in hand... without a customer the employee has NO job.and without an employee we customers have NO place to shop. sry for the venting went shopping yesterday and had some bad service.